callback

A Revolutionary One-Stop Mobile Food App, Web & Directory!

Client Background

Business Needs

The client wanted an inclusive portal with a dedicated food app, website and directory with the following features:

  • Interactive user interface and simple design.
  • Food ordering an per-ordering module in-app as well as website.
  • Food Wall for users to post food photos and comments.
  • Dish management module for management to handle trending dishes.
  • Table reservation module for app and website

Along with the above user-centric features, the client also wanted specific features for hotels and restaurants that they can use to manage the outlet, efficiently.

Solutions

Nichetech developed a revolutionary mobile solution, website and directory that served as much-needed food companion for users. The portal offered popular dish options, cuisine suggestions and ability to check out friend recommendations. Users could search for dishes, find reviews, order food, book tables or post their experiences on the food wall. The portal gave foodies as well as restaurants the ability to improve their experience with the help of exciting features to:

For restaurants

  • Check the status of restaurant tables in real time to manage tables efficiently.
  • Access real-time analytics and actionable insights based on operational and customer metrics.
  • Develop consumer profiles and transaction history to delight your guests with personalized initiative.
  • Automated reminders for upcoming reservations with advanced notification informing customers about expected delay in case they miss a reservation.
  • Manual or automated options to accept or reject customer bookings.
  • Automatic barring of bookings on holiday or closed day.
  • Maximize table occupancy through real-time, digitized data on table availability, status tracking and utilization rates.
  • Check guests profiles to know their likes and preferences, and tailor delightful dining experiences for them.

Nichtech’s solution helped restaurants in improving operational efficiencies while at the same time made Wajabaty one of the most preferred food discovery and ordering apps in Kuwait.

Benefits Realized

    • Easier and Manual errors free process for Hostess.
    • Better management of heavy walk-ins with Waiting Time predictions.
    • Increase customer satisfaction ratio with better service and personalized hosting treatment.