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FTS is a native application that provides service businesses in depth real time field management to track employees and work done by them to ensure that the company is not cheated in terms of servicing, money and time by its service engineers.

Client Background

PRASHANT GROUP, established in 1975, is one of India’s prominent and fast growing Textile Machine manufacturing companies. The Group has co-operations with leading European and American textile machine manufacturing companies which bring an edge in updated technology and enhancement in product profile.

PRASAD GROUP, plays a pivotal role in plastics auxiliary equipment industry.Innovative mechanism and the capacity to grow technologically with economical output have made Prasad a well-trusted and well-known brand.

Business Needs

Business requirements of FTS are as follows:

  • Interactive and User - friendly application
  • Show Number of complaints Assigned , Pending , Completed , Rejected
  • Filter complaints by various criteria like entering Model Number , Customer Name , Date etc.
  • Request for Required Spare Parts
  • Add Expense as per date like Travel fare , Board and Lodging and all kinds of expense
  • Search Customer History by entering customer name , company name etc.

Solutions

Rapid growth necessitated updated technology – a tracking-specific database product to incorporate general business rules. Doing so allows all employees to be on the same page and lets management have the tools to measure and monitor, on-demand, every aspect of the business.

The integrated nature of SOS management software brings new visibility along with greater efficiencies. All users uses the extensive reporting functionality in all areas of the company. Drill downs into day-to-day activity and operations give their management greatly improved business oversight.

Smart On Site works for any company that has staff or agents in the field delivering products or services. Companies and their customers benefit from effective route optimization and delivery routing management tools. It helps lower transportation costs, controls field operations and services customers better.

Benefits Realized

    • Friendly Dashboard for the management
    • Complete Analysis of the Defects to improve ROI
    • Web Dashboard for Supervisors and Senior Staff
    • Mobile App for the Onsite Workforce
    • Pre Repair and Post Repair Data Capturing
    • Customized parameters for forms and reports
    • GPS based Location capturing
    • Improve Productivity for field staff
    • Saas/Cloud model for the Low CAPAX