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Application for Customer support Executive

Client Background

Nichetech started its operations in 2011 with the aim to provide customized enterprise level technology solutions to organizations across the globe. NicheTech’s cost effective solutions, faster turn around and open license policy (for PHP) has helped our clients grow fast in their business domain. NicheTech operates both on T&M and Fixed bid models to get maximum Return on Investment.

Business Needs

  • Organizations having their onsite staff have challenges to get updated information on customer servicing by the onsite staff.
  • The paper reporting for onsite work is leaving information with computer operators and many times the information is not inserted to the customer care system.
  • Another challenge is workforce alignment to appropriate locations.
  • That result in improper workforce deployment and loss of productivity.
  • The traveled distance by the onsite staff is not recorded in systems.
  • A solution that can address such challenges to improve productivity of onsite staff would be required.

Solutions

Smart On Site

Benefits Realized

    • Connect with targeted Audience.
    • Reduced paper work and customer’s complaints solved in less time.
    • Employee can’t do false/dummy client visit.
    • Many companies using this application for analysis and tracking employees.