FTS is a native application that provides service businesses in depth real time field management to track employees and work done by them to ensure that the company is not cheated in terms of servicing, money and time by its service engineers.

Client Background

PRASHANT GROUP, established in 1975, is one of India’s prominent and fast growing Textile Machine manufacturing companies. The Group has co-operations with leading European and American textile machine manufacturing companies which bring an edge in updated technology and enhancement in product profile.

PRASAD GROUP, plays a pivotal role in plastics auxiliary equipment industry.Innovative mechanism and the capacity to grow technologically with economical output have made Prasad a well-trusted and well-known brand.

Business Needs

  • Interactive and User - friendly application
  • Show Number of complaints Assigned , Pending , Completed , Rejected
  • Filter complaints by various criteria like entering Model Number , Customer Name , Date etc.
  • Request for Required Spare Parts
  • Add Expense as per date like Travel fare , Board and Lodging and all kinds of expense
  • Search Customer History by entering customer name , company name etc.


  • User-friendly application is created with all the features required by the user
  • The integrated nature of software brings new visibility along with greater efficiencies
  • Day to Day work done by employees is tracked in this system
  • The expense of the employee is managed
  • Travel status of employee  is logged in this system
  • List of pending, assigned, rejected complaints can be viewed

Benefits Realized

    • Friendly Dashboard for the management
    • Complete Analysis of the Defects to improve ROI
    • Web Dashboard for Supervisors and Senior Staff
    • Mobile App for the Onsite Workforce
    • Pre Repair and Post Repair Data Capturing
    • Customized parameters for forms and reports
    • GPS based Location capturing
    • Improve Productivity for field staff
    • Saas/Cloud model for the Low CAPAX