Client Background

PRASHANT GROUP, established in 1975, is one of India’s prominent and fast growing Textile Machine manufacturing companies. The Group has co-operations with leading European and American textile machine manufacturing companies which bring an edge in updated technology and enhancement in product profile.

PRASAD GROUP, plays a pivotal role in plastics auxiliary equipment industry.Innovative mechanism and the capacity to grow technologically with economical output have made Prasad a well-trusted and well-known brand.

Business Needs

• Interactive and User - friendly application
• Show Number of complaints Assigned , Pending , Completed , Rejected
• Filter complaints by various criteria like entering Model Number , Customer Name , Date etc.
• Request for Required Spare Parts
• Add Expense as per date like Travel fare , Board and Lodging and all kinds of expense
• Search Customer History by entering customer name , company name etc.

Solutions

• User-friendly application is created with all the features required by the user
• The integrated nature of software brings new visibility along with greater efficiencies
• Day to Day work done by employees is tracked in this system
• The expense of the employee is managed
• Travel status of employee  is logged in this system
• List of pending, assigned, rejected complaints can be viewed