Hospitality is all about delighting guests through superior-grade services. Our solutions help hotels, restaurants and other establishments in hospitality industry to digitize operations for promoting better guest experience.
In pre-pandemic times, the hospitality industry was growing due to factors such as an increase in disposable income and a growing middle class, which led to more people traveling and staying in hotels. The rise of online travel booking platforms and mobile apps also made it easier for people to plan and book their trips, which also contributed to the growth of the industry. According to data from the World Tourism Organization (UNWTO), the number of international tourist arrivals grew by 4% in 2019, reaching a total of 1.4 billion.
The hospitality industry, which includes the travel, tourism, and hotel sectors, has experienced significant growth in recent years. However, the COVID-19 pandemic has had a major impact on the industry, causing a sharp decline in demand for travel and hotel stays. But as life comes back to normalcy, the industry has witnessed a never-seen before growth.
The Hotels segment is forecast to generate revenue of US$7.66bn by 2023 and is predicted to experience an annual growth rate of 8.29% from 2023 to 2027. This is projected to result in a market volume of US$10.53bn by 2027. Additionally, it's estimated that the number of users in the Hotels segment will reach 61.3 million by 2027.
One of the key trends in the hospitality industry in recent years has been the increase in the number of boutique and luxury hotels, as well as the rise of vacation rental platforms like Airbnb. The growth of these niche markets has provided more options for travelers looking for a unique and personalized experience. The luxury hotel market reached a value of $110 billion in 2022, according to data from Allied Market Research.
The hospitality industry has been deeply affected by the COVID-19 pandemic. The travel restrictions and lockdowns implemented around the world caused a sharp decline in demand for travel and hotel stays. This has had a significant impact on the industry, with many hotels and airlines facing financial difficulties and cutting jobs. According to data from the World Travel & Tourism Council (WTTC), the travel and tourism industry lost $4.5 trillion and 75 million jobs in 2020 due to the pandemic.
Hotel owners are utilizing social media as a key marketing strategy to increase exposure and drive bookings. They are finding that this approach proves effective in reaching a larger audience and boosting bookings. Additionally, the trend of using hotel booking apps is on the rise among consumers as it provides an easy and convenient way to find and book accommodations that match their specific preferences and needs.
Stay ahead in the competitive hospitality industry with the latest advancements in mobile app development. At Nichetech, we specialize in creating innovative, user-friendly, and feature-rich hospitality apps that cater to the needs of modern travelers and hospitality businesses.
Focus on Guest Personalization and Frictionless Experiences:
Pre-arrival Personalization: Apps are allowing guests to personalize their stay preferences beforehand, like room temperature, preferred amenities, or booking spa appointments.
Digital Check-in and Check-out: Mobile apps are eliminating the need for front desk queues. Guests can check-in and check-out seamlessly using their smartphones, saving time and offering a more convenient arrival and departure experience.
Digital Room Keys: Physical keycards are becoming a thing of the past. Mobile apps are offering digital room key functionalities, allowing guests to access their rooms with their smartphones.
Emphasis on Guest Communication and In-App Services:
Two-way Chat with Hotel Staff: Apps are facilitating real-time communication between guests and hotel staff. Guests can use chat features to request services, ask questions, or report issues directly from their phones.
Mobile Food and Beverage Ordering: Mobile apps allow guests to order room service, drinks from the pool bar, or reserve tables at the restaurant right from their devices.
In-App Housekeeping Requests: Guests can utilize the app to request housekeeping services like towel changes, additional amenities, or room cleaning at their convenience.
Integration with Smart Hotel Technologies:
Smart Room Control: Apps are allowing guests to control in-room features like thermostats, lighting, and even curtains directly from their smartphones, creating a more customized and comfortable environment.
Guest Entertainment Integration: Apps can integrate with in-room entertainment systems, allowing guests to access movies, music, or streaming services from their devices.
Mobile Hotel Maps and Navigation: Apps can offer interactive hotel maps with wayfinding features, helping guests navigate the property and locate amenities easily.
Focus on Guest Loyalty Programs and Gamification:
Tiered Loyalty Programs with Mobile Management: Mobile apps can manage loyalty programs, allowing guests to track points, redeem rewards, and access exclusive offers all within the app.
Gamified Guest Experiences: Apps are incorporating game mechanics like points, badges, and challenges to encourage guest engagement and incentivize specific behaviors, such as trying new hotel services or leaving positive reviews.
Social Sharing Features: Apps can facilitate social sharing of guest experiences through reviews, photos, or location tags, promoting user-generated content and potentially attracting new guests.
Enhanced Security and Data Privacy:
Secure Payment Processing: Mobile apps prioritize secure payment processing with strong encryption measures to safeguard guest financial information.
Data Privacy Compliance: Developers are ensuring adherence to data privacy regulations like GDPR and CCPA. Transparency regarding data collection and usage practices is crucial.
Why Choose Nichetech?
At Nichetech, we blend technological innovation with industry expertise to deliver hospitality app solutions that enhance guest satisfaction and streamline operations. Our tailored approach ensures that each app meets the unique needs of your hospitality business.
I received timely and thoughtful work at all stages - scope, wireframe, build, and post-launch updates. All for the costs scoped. Will be using the NT team again.
CEO of NowArchive, USA
Been almost 8 years since we started using the services of Nichetech computer solutions. They are proactive in their approach to provide new digital solutions and simultaneously help us resolve any issues on priority.
Founder of Gifttouch, Gujarat, India
SIHL is associated with NicheTech from last 5 years... Nichetech Team is very professional in everything they do for our software requirement. They have customized everything which we need in our web application and mobile application. They are always ready to take new challanges & thier response time to any query is very less...:)
CTO of SIHL, Gujarat, India
I am professionally attached with Nichetech in capacity of CA since inception of the company. I work with founders very closely, I can definitely say that you can rely on these founders, they are professionals to the utmost extent 👍
Chartered Accountant, Gujarat, India
We have been associated with Nichetech from Day 1 of our business and they are the best Digital Strategists one could ask for! The insight and experience of the founders and a very agile and dynamic team make a very good combination for clients! If you are looking for a one-stop solution for Digital marketing-strategy and IT support for your business-This is the place to go!Cheers Team Niche Tech-Keep soaring higher!:)
Chief Pathologist, Gujarat, India
As a Founder I need a tech dev team who can hustle, but not sacrifice the quality of work. Nichetech worked hard on my MVP and if I pointed out issues, were quick to address them.
Founder of Noww Social, USA
We wanted to create POS (Point of Sale) system for Food industry Franchise, who has almost 900 stores through out the world. System was built for web and mobile version. NicheTech have great experience in building consumer product as they have great graphics skills, so it was very easy to use for customer. Combination of web and mobile expertise from NicheTech helped us to build entire solution in very reasonable time.
IT Director at Maple - US
Victoria village childcare System is used for all our center through out Canada. We are very pleased with the system they have created in .Net environment. Though system was created almost 9 years ago, it is working perfectly and we have scaled it well. Support from NicheTech and their staff is excellent and of course it goes without saying that we will continue working with them.
President & CEO of Victoria Village Child Care - Canada
We been very pleased with NicheTech service and support for all our projects. We have started their service with very small project and today they are our preferred vendor and journey has been excellent and we will will continue with NicheTech in times to come.
CEO of Wajabaty, Kuwait
Collebra is Top Notch staffing company having 70+ office across globe and always require information on FingerTip. NicheTech has helped us in making ios and android application which is used by every employee. NicheTech have great process to cater company like Collabera, which is honoured to have earned a spot on Forbes List of America’s Best professional Recruiting Firm. We would continue working with NicheTech.
CTO of collabera - USA
Their technical strengths is admirable. With only one person working from our side, and team working at offshore, we were able to migrate whole system including data migration successfully. Through out USA, our agents are using system successfully and we are very pleased with their proficiency service.
President of Debt Helper - USA
They are with us from concept to reality . At every stage of SDLC, we were quite amazed with their technical capability and product was built on MVC platform at very early stage of MVC launch. NicheTech really believes in.
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